| 1. | We will only accept orders from people aged 18 or over. |
| 2. | We reserve the right to revise prices and details at any time. |
| 3. | As natural products all tree sizes are approximate and all shape density and colour may vary. As such, we will not accept responsibility for any tree not meeting expectation in these respects. However, we do ensure that you will receive a high quality tree. |
| 4. | If any product purchased is damaged in transit, you must retain both the product and packaging and inform us within 2 working days. We will then arrange for a refund or replacement item. |
| 5. | All items advertised by 'The Christmas Tree Farm' (TCTF) are subject to availability. |
| 6. | All design, text and imagery on www.thechristmastreefarm.co.uk is copyright of TCTF, except for inserts supplied by other bodies (as indicated throughout). |
| 7. | TCTF reserves the right to decline service to any individual. |
| 8. | Please check your order carefully before submitting. We cannot be held responsible for user errors. |
| 9. | Incorrect usage of lights resulting in faults is not the responsibility of TCTF. |
| 10. | It is the Purchaser's responsibility to return any goods at their expense. |
| 11. | TCTF reserves the right to alter these terms and conditions at any time upon giving advance notice. |
| 12. | TCTF uses the latest 128 bit encryption technology on it's secure payment facilities, and we value your privacy. Your details will not be passed to any 3rd party (unless you use PayPal for your payment). However, TCTF and Xs Internet cannot and will not be held responsible for any security breech resulting from DOS (Denial Of Service) attacks, viruses, or any other type of unauthorised malicious attack. |
| 13. | TCTF is a non-VAT registered company. |
| 1. | All deliveries are made to your door only. Delivery service does not include installation of the tree or removal of packaging. |
| 2. | Delivery of trees is available anywhere in mainland UK from Monday to Friday. We endeavour to get your tree to you on your preferred date, or within 24 hours of placing your order (N.B. postocde areas KW1-3, KW5-14, IV21-28, HS1-8, PH31-44 do not receive next day deliveries). However, in the event of there been a problem, we will contact you to inform you. Trees will be suitably packaged and delivered by our chosen courier. |
| 3. | If you are unavailable to accept delivery and have consented to allow you consigment to be left unattended, a calling card will be left with a contact number for you to make alternative arrangements. You will then be able to arrange a mutually convenient day for delivery. No refunds will be given for failure to make alternative arrangments resulting in the consignment being disposed of. |
| 4. | We cannot leave deliveries unattended unless you have consented by ticking the box at the 'checkout' stage and provided us with instructions on location for the consignment to be left eg. "with neighbour" or "under porch". |
| 5. | If consent has been given to leave the consignment unattended, TCTF cannot accept any responsibility for theft or damage to the consignment. |
| 6. | Deliveries must be checked for damage BEFORE signing. Claims cannot be satisfied if the delivery has been signed and accepted. |
| 7. | All other items not ordered with a tree will be sent using the royal mail standard parcels service which has a delivery aim of 3 to 5 working days. |
| 8. | Any problems with your order must be notified to us within 24hrs of receipt of your consigment. We will not accept return of products after December 24th.. |
| 9. | Trees cannot be delivered before 28th November. |
| 10. | Please recognise that this is a busy period for all couriers and we cannot guarentee that there will not be any delays. If you require your tree for a specific date we recommend you request delivery prior to this date to allow for any such delays. |
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