Terms & Conditions

Terms and Conditions of Order

1.	We will only accept orders from people aged 18 or over.
2.	We reserve the right to revise prices and details at any time.
3.	As natural products all tree sizes are approximate and all shape density and colour may vary. As such, we will not accept responsibility for any tree not meeting expectation in these respects. However, we do ensure that you will receive a high quality tree.
4.	Any issues wih a tree must be raised within 7 days. After this time, we cannot be held responsible for the effects of your local climate on the tree.
5.	Christmas trees, like any other plants or cut flowers, require water to allow them to last as long as possible. Failure to provide sufficient water to your tree will reduce it's life span.
6.	All items advertised by 'The Christmas Tree Farm' (TCTF) are subject to availability.
7.	All design, text and imagery on www.thechristmastreefarm.co.uk is copyright of TCTF, except for inserts supplied by other bodies (as indicated throughout).
8.	TCTF reserves the right to decline service to any individual.
9.	Please check your order carefully before submitting. We cannot be held responsible for user errors.
10.	Incorrect usage of lights resulting in faults is not the responsibility of TCTF.
11.	It is the Purchaser's responsibility to return any goods at their expense.
12.	TCTF reserves the right to alter these terms and conditions at any time upon giving advance notice.
13.	TCTF uses the latest 128 bit encryption technology on it's secure payment facilities, and we value your privacy. Your details will not be passed to any 3rd party (unless you use PayPal for your payment). However, TCTF and Web Equip Ltd cannot and will not be held responsible for any security breech resulting from DOS (Denial Of Service) attacks, viruses, or any other type of unauthorised malicious attack.
14.	TCTF is a non-VAT registered company.




Delivery Terms and Conditions

1.	All deliveries are made to your door only. Delivery service does not include installation of the tree or removal of packaging.
2.	Delivery of trees is available anywhere in mainland UK from Monday to Friday. We endeavour to get your tree to you on your preferred date, however please be aware that it may arrive one day early or one day late. Deliveries are dispatched on a 3 day delivery unless upgraded to a next day service. (N.B. postocde areas KW1-3, KW5-14, IV21-28, HS1-8, PH31-44 do not receive next day deliveries). However, in the event of there been a problem, we will contact you to inform you. Trees will be suitably packaged and delivered by our chosen courier.
3.	If you are unavailable to accept delivery and have consented to allow you consigment to be left unattended, a calling card will be left with a contact number for you to make alternative arrangements. You will then be able to arrange a mutually convenient day for delivery. No refunds will be given for failure to make alternative arrangments resulting in the consignment being disposed of.
4.	We cannot leave deliveries unattended unless you have consented by ticking the box at the 'checkout' stage and provided us with instructions on location for the consignment to be left eg. "with neighbour" or "under porch".
5.	If consent has been given to leave the consignment unattended, TCTF cannot accept any responsibility for theft or damage to the consignment.
6.	Deliveries must be checked for damage BEFORE signing. Claims cannot be satisfied if the delivery has been signed and accepted.
7.	All other items not ordered with a tree will be sent using the royal mail standard parcels service which has a delivery aim of 3 to 5 working days.
8.	Any problems with your order must be notified to us within 24hrs of receipt of your consigment. We will not accept return of products after December 24th..
9.	Trees cannot be delivered before 28th November.
10.	Please recognise that this is a busy period for all couriers and we cannot guarantee that there will not be any delays. If you require your tree for a specific date we recommend you request delivery prior to this date to allow for any such delays.
11.	Please ensure that you are available to receive the delivery. Re-delivery attempts are charged at £11.
12.	If any product is damaged in transit, you must retain both the product and packaging and inform us within 2 working days. We will then arrange for a refund or replacement item.
13.	All delivery services are offered in good faith. However, we do not accept responsibility for items that do not arrive on a particular day. We cannot accept this as a valid reason to cancel your order. If you refuse your delivery or part of your delivery for this reason or any other reason except for damaged or incorrect items sent, you will be refunded minus the delivery cost and cost of returning the products to us.




Tree Removal Service Terms and Conditions

1.	Service is only available to customers who have purchased their tree from TCTF.
2.	All trees must have all decorations removed and must be suitably packaged in the bag provided as per the guidelines.
3.	Trees will only be collected from the delivery address or as per a special instruction.
4.	We aim to collect your tree on your specified date. However, this is not always possible and we therefore will collect the tree on the nearest possible date afterwards.
5.	If your collection fails, please contact us as soon as possible so we can rearrange a date.